The problem with hiring technicians
Know who you're sending
on the truck before you hire.
VantifyIQ Field is a 7-minute behavioral simulation that candidates complete before the interview. Five real situations specific to their trade. No right or wrong answers — how they respond reveals how they naturally handle customers, pressure, and the moments that make or break a service call.
Why this matters
A bad hire in the field costs $8,000–$15,000 when you account for recruitment, training, callbacks, and the damage a wrong tech does to your reputation. Interviews tell you how someone presents. VantifyIQ Field tells you how they act when a customer pushes back on price, a safety issue needs to be raised, or a job ends without a next step.
How it works
1
Send the candidate a link before the interview
Works on any phone. No login, no app. Takes 7 minutes. Send it as part of your application or after initial contact.
2
Five real situations from their trade
HVAC techs get HVAC scenarios — heat exchangers, capacitors, refrigerant charges. Plumbers get plumbing. Every situation uses authentic trade language and realistic customer pressure.
3
They see their report first
Candidates get their own report — their customer style, what it means, and where to focus. This produces honest answers and builds trust in your hiring process.
4
You get the hiring manager report
Separate report with hiring signal, stage-by-stage breakdown, and specific interview questions to probe what the assessment revealed.
The insight that makes it work
Every other assessment has a right answer. Candidates game them — they pick what they think you want to see. VantifyIQ Field has no right answer. Each response maps to a different customer style, all of which can be effective. Candidates can't game what they can't decode. The result is honest behavioral data about how they actually operate in the field.
The 5 customer styles VantifyIQ Field reveals
The Challenger
Says the important thing even when it's uncomfortable. Holds on price. Strong closer. Watch: can rush discovery.
The Consultant
Asks before acting. Trusted for thorough diagnosis. Rarely misdiagnoses. Watch: sometimes doesn't close.
The Relationship Builder
Warm and liked. Drives repeat calls and referrals. Watch: softens hard findings, exits without a next step.
The Closer
Always defines next steps. Protects margin. Deals don't go cold. Watch: can rush before customer is ready.
The Craftsman
Technically trusted and honest. Customers believe their diagnosis. Watch: doesn't share additional findings, leaves without a next step. High upside with structured coaching.
What each report includes
Technician report
→Named customer style with plain-language description
→What they do well — specific and honest
→What to watch out for in their natural style
→Where to focus their development
→Stage-by-stage profile across the service call
Hiring manager report
→Hiring signal: recommend / consider / watch
→Plain-language read of this style in your environment
→Stage-by-stage scores with flags
→Interview questions to probe the gaps
→Coaching plan if hired
Trades covered
HVAC
Plumbing
Roofing
Electrical
Pest Control — coming soon
Garage Doors — coming soon
Pricing
Per assessment
$49 / candidate
Try it on your next hire. No subscription required. Pay per candidate.
Monthly unlimited
$299 / month
Unlimited candidates across all trades. Includes a 30-min onboarding call.
"
Before VantifyIQ I was hiring based on how someone interviewed. That's exactly the wrong signal — the best interviewers aren't always the best with customers. Now I know how they actually handle pressure before I spend an hour on a call.
— Early pilot customer · HVAC owner-operator · 8 technicians
Try it on your next hire.
Send a candidate the link. See both reports. If it doesn't give you something useful, you don't pay.
First assessment is free for new companies.
andrew@vantifyiq.com · vantifyiq.com